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Turn around time: TFL Collection - 10 business days. Private Unit Orders - 6 weeks

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Trench-Talk FAQ's

Questions on your mind? Don't worry, we've got the answers.

Private Unit Orders

How do private Unit Orders work?

Step 1. Fill out our team order request form.

Tell us about your team and what you hope to have for logo design.

Step 2. Choose your favourite designs.

We create 20-30 designs catered to your team. You will choose 3-5 of your favourite designs.

Step 3. Start ordering from your customized link.

Each person will place their order individually on our website through your very own personalized link. This takes away bulk ordering and fund collection. 

Step 4. Make your item unique.

When ordering, you will have the option to choose your logo & placement, as well as, add your name, designation or extra logo.

Step 5. Look and feel confident in your new gear.

After a 3 week ordering time period, we get to work! We will send all orders as one package to the organizer of the team. Each order will be individually packaged and labelled with name.

Do unit orders get a discount?

All unit orders will receive 15% off all items and free shipping as we send all orders as one package to the organizer of the team.

After the ordering period is over, your link will remain active on our website. However, prices will increase to our regular rates and you will be required to cover our standard shipping cost if you choose to reorder items from your link.

How do I set up a Unit Order for my workplace?

Complete this Private Unit Order Request form and we will be in touch shortly.

Can I order one custom logo?

We do charge $25 for single logo creation. Send us a message here

Can I re-order from my unit's custom logos after the initial ordering period has passed?

Absolutely! We leave all unit's links live on our website to accommodate for future orders. The only difference is the prices will no longer be at the discounted rate and you will have to cover your own shipping cost as we will send to the address you provide with your order and not your organizers address. Should you wish to re-open your ordering link to take advantage of the discounted pricing and free shipping, please ensure you have enough interest from your team to meet the 10 order requirement. 

Is there a minimum amount of orders needed for custom unit clothing?

A minimum of 10 pieces is required to set up a custom team order.

The Front Line Apparel

What shirt size should I order?

Our unisex sizing is generally the same as woman’s just more roomy as they are not a tapered women’s cut. If you want fitted, size down. If you prefer a more relaxed fit, order your regular size. Size chart here.

Are your items embroidered?

Our items are heat pressed with professional grade vinyl and machinery.

Do you offer a range of sizes for your clothing?

Yes, we offer inclusive sizing, ranging from XS to 2XL in regular apparel. The Front Line scrubs are sized XS to 5XL , to accommodate various body types and ensure a comfortable fit for everyone.

Can I get my name, job title or unit name added to my top?

All custom unit apparel has the option to include this customization. Should you wish to add this to an item from our collection, please reach out to arrange this for your order.

Please note: once an item is customized, it is no longer eligible for exchange.

How do I care for / wash clothes from The Front Line?

Our tee shirts, sweatshirts and hoodies are pre-shrunk, however, for best results we recommend machine washing your apparel in cold water with like colours. Use non-chlorine bleach only when needed. Hang to dry. 

Order Processing & Shipping

How long will my order take to ship?

Please allow 14 business days for processing as our orders are made to order. Each item is ordered and pressed specifically for you. 

If you have ordered from a live unit order, please review the team order process. Team ordered items are sent as one package to the organizer of the unit up to 6 weeks after the ordering cut off date. 

What is your return and exchange policy for custom orders?

We do not accept exchanges on customized or unit ordered items.

We do NOT offer order cancellations.

Damaged Items or Issues

Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. All defects and issues must be notified by email within that 3 day window, and must include order number and images of the issue.

We cannot make exceptions once you have had the merchandise in your care for a longer period of time, washed or worn it.

Do you ship internationally?

We ship domestically and internationally. Your shipping rate and timeline is dependent on where we are shipping your packages and will be calculated at checkout.

What is your return and exchange policy for non-custom apparel and scrubs?

We have a 30-day exchange policy on all items excluding Team/Custom ordered items. You have 30 days after receiving your item to request an exchange.

Scrubs Returns

To be eligible for a return, your scrubs must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. The item you return must meet all of the return guidelines listed above. We do not accept returns on items that have been customized in any way. We do not cover the shipping cost to return the items back to us.

If it is an exchange, we will cover the shipping cost to return the exchanged items back to you.

Once we have verified the condition of the return, we will process the refund to your method of payment. 

In the case that merchandise is returned in poor condition and without the tags, we reserve the right to refuse future returns. 

Ship your return item back. Please make sure you include original packing receipt is in the package plus your name and contact information. Please allow up to 5 business days for us to process your return and issue a refund. If your item is not accepted for a return, we will be in contact with you.

Exchanges

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. The item you return must meet all of the return guidelines listed above.

Ship your return item back. Please make sure you include original packing receipt is in the package plus your name and contact information, also add what you are wanting to exchange for. Please allow up to 5 business days for us to process your exchange once we have received it.

Being that we always offer free shipping over $150 to you, we do not provide free return shipping. If possible utilize the mailer bag we shipped your order in. Feel free to ship your orders back with the carrier of your choice.

To initiate an exchange, Please ship items to:

THE FRONT LINE

186 Livingston Close

Red Deer, Alberta

T4R 0S8

Are your prices in Canadian or US Dollars?

We are proudly Canadian and all of our prices are currently in Canadian dollars.

BUT, I STILL HAVE QUESTIONS...

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Comfy Meets Quality

Lasting comfort without sacrificing style. Our premium shirts and scrubs keep you feeling at ease–and looking sharp–during those rigorous days on the front lines.

Ethically Sourced, Earth-Friendly

Our clothing, crafted with the finest long-staple cotton and eco-conscious practices, not only offers exceptional comfort but also supports a greener planet, making you feel great inside and out.

United In Style

Flaunt your Front Line apparel and bond with fellow heroes, fostering camaraderie, teamwork, and shared empathy for the unique challenges you face together in the line of duty.

Wear, Care, Share

Embrace your inner hero while giving back, as a percentage of our profits supports front line workers and essential organizations, amplifying your impact beyond just looking fabulous.

Shop The Front Line

Score the perfect attire for your role and enjoy unmatched comfort and style. Stand proud alongside fellow frontline heroes who wear The Front Line as their everyday armour.

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