Return/Exchange Policy

We have a 30-day exchange policy on all items excluding Team/Custom ordered items. You have 30 days after receiving your item to request an exchange.

We do not accept exchanges on customized or unit ordered items.

We do NOT offer order cancellations.

Damages and issues 

Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. All defects and issues must be notified by email within that 3 day window, and must include order number and images of the issue.

We cannot make exceptions once you have had the merchandise in your care for a longer period of time, washed or worn it.

Exchanges

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. The item you return must meet all of the return guidelines listed above.

Ship your return item back. Please make sure you include original packing receipt is in the package plus your name and contact information, also add what you are wanting to exchange for. Please allow up to 5 business days for us to process your exchange once we have received it.

Being that we always offer free shipping over $150 to you, we do not provide free return shipping. If possible utilize the mailer bag we shipped your order in. Feel free to ship your orders back with the carrier of your choice.

Scrubs Returns

To be eligible for a return, your scrubs must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. The item you return must meet all of the return guidelines listed above. We do not accept returns on items that have been customized in any way.

Once we have verified the condition of the return, we will process the refund to your method of payment. Full refunds will be subjected to a $12 shipping fee. This will be deducted from your return.

In the case that merchandise is returned in poor condition and without the tags, we reserve the right to refuse future returns. 

Ship your return item back. Please make sure you include original packing receipt is in the package plus your name and contact information. Please allow up to 5 business days for us to process your return and issue a refund. If your item is not accepted for a return, we will be in contact with you.

Please ship items to:

THE FRONT LINE

3940 51 Street Close

Red Deer, Alberta

T4P 1G8