We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.
We do not accept exchanges on customized or unit ordered items.
We do NOT offer order cancellations.
Damages and issuesPlease be sure to inspect your items within 3 days of receiving your delivery for defects and issues. All defects and issues must be notified by email within that 3 day window, and must include order number and images of the issue.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, washed or worn it.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. The item you return must meet all of the return guidelines listed above.
Ship your return item back. Please make sure you include original packing receipt is in the package plus your name and contact information, also add what you are wanting to exchange for. Please allow up to 5 business days for us to process your exchange once we have received it.
Being that we always offer free shipping over $100 to you, we do not provide free return shipping. If possible utilize the mailer bag we shipped your order in. Feel free to ship your orders back with the carrier of your choice.
Please ship items to:
THE FRONT LINE
3940 51 Street Close
Red Deer, Alberta